Introduction
Bertos AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service solutions and visit our website.
Quick Summary: We collect only the data necessary to provide our services. We never sell your data. We comply with UAE data protection regulations.
Information We Collect
Information You Provide:
- Contact information (name, email, phone number)
- Business information (clinic name, address, services offered)
- Payment information (processed securely through third-party providers)
- Communications with our team
Information Collected Automatically:
- Device and browser information
- IP address and location data
- Website usage analytics
- Cookies and similar technologies
Information from AI Assistant Interactions:
- Conversation logs between your patients and the AI assistant
- Appointment booking details
- Patient inquiries and responses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Train and improve our AI models (using anonymized data only)
- Send you technical notices, updates, and administrative messages
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: Third parties who perform services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Conversation logs are retained for 12 months unless you request earlier deletion. You may request deletion of your data at any time.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@bertosai.com
- WhatsApp: +971 XX XXX XXXX
- Address: Dubai, United Arab Emirates